What personal information do we collect and how?
Personal information is any information that may identify you as an individual, such as your name, address, telephone number, email address, IP address, user IDs and passwords and contact preferences. We collect and process your personal information with your consent or as otherwise authorized or required by law, in order to facilitate the delivery of our services, the functionality of our website and to communicate with you. Depending on the nature of your interaction with us, we may collect the following types of data:
When you interact with us:
You may choose to provide some personal information when interacting with us on our website, such as when you contact us through our online form, register for events, request our services or sign up for our newsletter. The type of personal information you may provide includes:
Contact information, such as your name, email, address, and phone number, so we can contact you;
Financial information, such as payment information, credit card number, billing address, information needed to process your registration for events;
When you apply for employment
We may collect personal information from you, such as your name, email, phone number, as well as information you include in your resume and cover letter when you apply for employment with FigBytes Inc. We use this information to process your application and contact you with respect to your employment candidacy. We only retain this data for the duration of the recruitment process. If we wish to retain your data for a longer period, to assess your candidacy for other positions as they become available, we will do so only with your express consent. When you are hired, that data becomes part of your personnel file. Some of the personal information that you provide to us may be considered as ‘sensitive’ under applicable data protection laws. These types of personal information may include racial or ethnic origin, religious beliefs or information concerning your health or sexual orientation. For example, when applying for employment, you may indicate in your resume or cover letter that you identify as belonging to a particular race or religion. Considering the sensitivity of this information, the law may require that we have your consent to collect and use it.
When you visit our website
When making an order or registering on our site (including subscribing to our newsletter, registering for an event, responding to a survey or filling out a form such as the contact form), we may collect personal information. The personal information collected online may be supplemented with information you provide to us through other services and sources such as during trade shows or seminars.
We may place cookies and other similar technologies on your device, with your consent when required, to automatically collect data from your device or browser, when you visit or interact with our website. The data we collect may include: unique identifiers and preference information, such as IP address, device identification, technical usage, browser type, time zone settings, language preferences, operating system, unique device identifiers, search history, page response times and length of visit, pages viewed, marketing preferences or navigation and clickstream behavior for online interactions.
When you register for one of our events
How may we use your personal information?
We may use your personal information to improve and personalize your experience on our website, to provide you with the products and services you request, to process your registration to events and to assess your application for employment.
Other examples of how we may use your personal information include to:
- maintain client files and mailing lists as well as manage our business;
- communicate with you in response to your inquiries, customer service requests and support needs;
- communicate to you periodic informational or promotional content, such as our newsletters and other communications that you have requested;
- validate and process your payment for services or events;
- identify you when you return to our website or when you contact us;
- track business trends and services ratings in order to evaluate and improve our website and service offerings;
- perform research, technical diagnostics and analytics with regard to the website;
- compile aggregate data about site traffic and site interaction for marketing and targeting purposes, to assist us in better understanding our site visitors and to improve the website experience;
- optimize and improve our website, content, service offerings, events, activities, communications and operations;
- detect, investigate, and prevent security breaches and activities that may violate our terms or policies, applicable law or regulations, or the rights of any persons, organizations or entities;
- protect the legitimate interests of FigBytes Inc., our customers or our third-parties, including to enforce rights or to comply with applicable laws;
- fulfill our legal obligations; and
- for any other purposes to which you provided consent.
We take reasonable steps to ensure that your personal information in our custody is accurate and up-to-date for the purposes for which the information was collected. We have implemented technology, management processes and policies to maintain data integrity. We will provide you with access to your information, in accordance with relevant laws, including making reasonable efforts to provide you with online access to this information as well as the right to rectify this information to ensure its accuracy. In order to protect your privacy and security, we will take steps to verify your identity before granting access to and prior to making changes to your personal information. You may access and/or correct your personal information online or by contacting us at privacy@FigBytes.com.
How may we share your personal information?
We do not share your personal information with others, except as indicated below or as allowed under applicable legislation. In providing our services to you, we may share personal information with the following:
In most cases, we will not receive the information these third parties collect but only receive the analysis or results that we requested, and the sole holders of the collected information are the third parties. Below you can find the links to the privacy policies of the third parties we currently use on our site. This list is reviewed and updated periodically.
Non-personally identifiable information of website visitors may be provided to other parties for purposes including marketing and advertising.
We may also share your personal information with another entity in connection with any change of ownership, change of organizational structure or similar transaction, such as, for example, a transfer to an entity with which we have merged, that we have acquired or that has acquired FigBytes Inc. Under such circumstances, FigBytes Inc. will require the transferee to agree to follow the practices described in this policy, as it may be amended from time to time.
We may also disclose your personal information:
in response to a court order, law, or legal process, including to respond to any government or regulatory authority’s request, in accordance with applicable law; to investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; to establish or exercise our rights to defend against legal claims; and to protect the rights, property, or safety of FigBytes Inc., our customers, or others, when we believe disclosure is necessary or appropriate.
How we protect your personal information?
We take all reasonable precautions to prevent the fraudulent and unauthorized use of your personal information and to ensure the security, confidentiality and integrity of your personal information. To that end we use reasonable and appropriate security measures, in accordance with market best practices, to protect your personal information against unauthorized use, loss, access, modification, destruction or disclosure while it is in our custody or under our control. These measures include physical, organizational and technological measures that are proportionate to the sensitivity of the personal information. Physical measures include restricted and monitored access to our data servers. Technological measures include encryption, firewalls, anti-virus and system monitoring. Organizational measures include the use of role-based access control to restrict access to personal information on a “need to know” basis for our employees and contractors, as well as staff training on personal information protection.
As part of these safeguards, we obtain assurances from third-parties that require the personal information in the course of providing services to FigBytes Inc., including data hosts, to adopt practices that will provide an equivalent level of protection for the personal information they process on our behalf.
Location and retention of your personal information
Since we operate globally, we may store and process the personal information that we collect, process or use on services located in the United States and other countries around the world. Information stored in other jurisdictions may be subject to the laws or general application of that country. If your personal information is transferred outside of your jurisdiction, we will take steps to ensure your information is adequately protected in accordance with applicable privacy and data protection laws and to the same high standard of privacy protection and data security we apply to it ourselves.
We only retain your personal information as long as it is needed for the purposes for which it was collected or as needed for any legal or reporting requirements. When no longer necessary, we safely destroy or anonymize your personal information that is no longer required for the purpose for which it was collected, including for the purposes of processing the products or services you requested or meeting any legal or reporting requirements. As stated above, personal information you provide as part of an application for employment with FigBytes Inc. will be retained for a period of time, but only as long as necessary for the purpose of considering your candidacy.
Depending on where you reside, you may have one or more of the following rights relating to your personal information:
Access. You may have the right to access and obtain a copy of any of your personal information that we collect and use. You also have the right to know the types of personal information we are collecting about you. If we cannot provide you access to your personal information, for example where it would reveal personal information about another individual, we will provide reasons.
Rectification and Deletion. You may request that we correct any inaccurate, outdated or incomplete information we may have about you. Under certain circumstances, you may also request that we delete the personal information we hold about you, unless it must be retained to provide you the services you have requested, to protect our rights or to exercise or to defend against any legal claims.
Opt-out. You may withdraw your consent at any time to the collection, use, disclosure or any other form of processing of your personal information by FigBytes Inc. However, if you do not provide the personal information requested, as some personal information is necessary in order to provide you our services, you may not be able to proceed with the services requested or receive the benefit for which the personal Information is being requested (including, without limitation, the support services). You may also withdraw your consent to receive our email marketing communication at any time by clicking on “Unsubscribe” link at the bottom of the email, and follow the instructions. This will not apply to the receipt of mandatory service communications that are considered part of some of FigBytes Inc.’s services, unless you cancel the service.
Portability. Depending on where you reside, you may have the right to receive all of your personal information which you have provided to us, in a structured, commonly used and machine-readable format, and require us to transmit this information to another entity where this is technically feasible.
Objection to direct marketing (including profiling). Depending on where you reside, you may also have the right to object to our use of your personal information for direct marketing purposes and interest-based purposes.
At any time, you may wish to exercise any of these rights by sending an email to privacy@FigBytes.com. We may not accommodate a request if we believe the change would violate any law or legal requirement. If we cannot accommodate a request, we will provide you with a justification. Please note that if you withdraw your consent to some processing of your personal information, we may not be able to provide you with a particular service.
If you wish to raise a complaint on how we have handled your personal information, you can also contact us by sending an email to privacy@FigBytes.com.
Our website, products and services are not directed at individuals under the age of 13, and FigBytes Inc. does not knowingly collect personally identifiable information from individuals under 13 years of age. If you are under 13 years of age, you should not use this website, and under no circumstances should you provide personal information to FigBytes Inc. In the event that we become aware that a user under the age of 13 has shared any personal information with us, we will discard such information. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please notify us at firstname.lastname@example.org and we will promptly respond.
August 1, 2021